Privacy Policy

Last updated: 21 October 2026

Saint Mask operates this shop and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a personalised shopping experience (the “Services”). Saint Mask is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and share your personal information when you visit, use, make a purchase or carry out another transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will take precedence in relation to the collection, processing and sharing of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used and shared as described in it.

Personal information we collect or process

When we use the term “personal information”, we mean information that identifies or can be associated with you or another person. Personal information does not include information collected anonymously or de-identified so that it cannot identify or be associated with you.

Depending on how you interact with the Services, where you live and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from that information:

• Contact details, including your name, address, billing address, delivery address, telephone number and email address.

• Financial information, including credit card, debit card and financial account numbers, payment card details, bank account details, transaction information, payment method, payment confirmations and other payment-related information.

• Account information, including your username, password, security questions, preferences and settings.

• Transaction information, including the items you view, add to your basket, add to your wishlist, purchase, return, exchange or cancel, as well as your previous transactions.

• Communications with us, including information you provide when you contact us, for example when making an enquiry with our customer service team.

• Device information, including information about your device, browser or network connection, your IP address and other unique identifiers.

• Usage information, including information about your interaction with the Services, such as how and when you access or browse them.

Sources of personal information

We may collect personal information in the following ways:

• Directly from you, including when you create an account, visit or use the Services, communicate with us or otherwise provide your personal information.

• Automatically through the Services, including from your device when you use our products or services or visit our websites, and through cookies or similar technologies.

• From our service providers, including when we engage them to enable certain technologies and when they collect or process your personal information on our behalf.

• From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

• Providing, personalising and improving the Services. We use your personal information to provide the Services to you. This includes fulfilling our contract with you, processing your payments and orders, remembering your preferences and items of interest, sending account-related notifications, processing purchases, returns, exchanges and other transactions, creating, maintaining and managing your account, arranging delivery of orders, facilitating returns and exchanges, enabling you to post reviews and providing a personalised shopping experience, such as recommending products related to your purchases. This may include using your personal information to personalise and improve the Services.

• Marketing and advertising. We use your personal information for marketing and promotional purposes, including sending promotional, advertising and marketing communications by email, text message or post, and displaying online advertisements for products or services on our Services and other websites. These advertisements may be based on items you have purchased, added to your basket or other activity on the Services.

• Security and fraud prevention. We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate or take action regarding potentially fraudulent, unlawful, unsafe or malicious activity, protect public safety and maintain the security of our Services. If you choose to use the Services and create an account, you are responsible for keeping your login credentials secure. For your protection, avoid sharing your username, password or other login details with anyone else.

• Communicating with you. We use your personal information to provide customer service, respond to your requests, provide effective services and maintain our business relationship with you.

• Legal purposes. We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government authorities, investigate or participate in actual or potential civil proceedings or other legal disputes, and enforce or investigate potential