Shipping Policy

Last updated: 21 October 2026

Delivery destinations

Saint Mask offers delivery to European destinations available at checkout. Enter your delivery address at checkout to confirm whether we can deliver to your location.

Estimated delivery times

Our estimated delivery time for European orders is 4–9 working days from order confirmation.

Working days are Monday to Friday, excluding public holidays.

Delivery times are estimates and may vary depending on the destination, local delivery services, customs clearance and seasonal demand. Any different delivery timeframe shown at checkout will apply to your order.

Delivery charges

Applicable delivery charges are displayed at checkout before you complete your purchase.

If a free delivery promotion applies, its conditions will be displayed on our website or at checkout.

Order updates and tracking

If tracking is available for your shipment, we will provide the tracking details once your order has been dispatched. Tracking information may take some time to update after the carrier receives your parcel.

For questions about your order’s progress, please contact support@saintmask.com with your order number.

Delivery details

Please ensure that your delivery address and contact details are complete and accurate before placing your order.

If you notice an error, contact us as soon as possible at support@saintmask.com. We will do our best to help, although changes may not be possible once the order has been dispatched.

If a delivery attempt is unsuccessful, please follow the carrier’s instructions for redelivery or collection. If your parcel is returned to us, contact us to discuss the next steps and any applicable redelivery charges.

Customs and import charges

Depending on the dispatch location and destination, your order may be subject to customs clearance, import duties or local taxes.

Where applicable, information about these charges and whether they are included in your purchase will be provided before you complete your order. Please contact us before purchasing if you need clarification.

Delayed or missing orders

If your order has not arrived within the estimated delivery period, please contact support@saintmask.com with your order number.

We will investigate with the relevant delivery provider and help resolve the issue. If tracking shows that your parcel was delivered but you have not received it, please check with members of your household and any designated safe place, then contact us if it remains missing.

Delivery delays do not remove any rights or remedies available to you under applicable consumer law.

Damaged or incorrect items

If your order arrives damaged or contains an incorrect item, please contact us as soon as possible with your order number and, where possible, photographs of the item and packaging.

We will review the issue and arrange an appropriate solution in accordance with your applicable rights.

Returns and refunds

For information about returns, cancellations and refunds, please read our Returns and Refund Policy.

Nothing in this Shipping Policy limits your statutory consumer rights.

Contact

For delivery enquiries, please email:

support@saintmask.com